This Privacy Policy applies to all personal information collected by Northern Suburbs Glass Service Pty Ltd via the website www.northernsuburbsglass.net.au.

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1. What Information We Collect

We may collect and hold information such as:
• Name
• Email address
• Phone number
• Address

The information collected depends on how you use the website.

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2. Types of Information

Personal Information

Information about an identified individual or a reasonably identifiable individual.

Sensitive Information

Includes details such as race, religion, political opinions, membership of associations, criminal record, or health information.

Sensitive information is used only:
• For the purpose it was collected
• For a related secondary purpose
• With your consent or when required by law

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3. How We Collect Information

We collect information through:
• Forms you submit on our website or app
• Cookies (used for functionality and experience but not usually identifiable)
• Information provided by third parties (where applicable)

We aim to collect information directly from you where possible.

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4. Why We Collect Information

We collect your information to:
• Provide the best service experience
• Communicate updates about our business
• Improve the website

We may disclose information to service providers assisting with website operations.

Direct Marketing

By using our site, you consent to receiving direct marketing unless you opt out.
Sensitive information is never used for marketing purposes.

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5. Security, Access & Correction

Security

We take reasonable steps to protect your information from:
• Unauthorised access
• Misuse
• Modification
• Disclosure

We retain information for up to 7 years where required.

Access & Correction

Under the Australian Privacy Principles:
• You may request access to your personal information
• You may request correction of inaccurate information

To request access, contact us using the details at the end of this policy.

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6. Complaints

If you have concerns about how we handle your information:
1. Contact us using the details provided below.
2. We will review your complaint and may request additional information.
3. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

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7. Overseas Disclosure

We do not disclose personal information overseas unless:
• You request it; or
• It is required for a specific service

If you ask us to send your information overseas, we are not responsible for how the overseas recipient handles it.

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8. Contact Us

For questions, access requests, or complaints about privacy:

Email: admin@northernsuburbsglass.net.au

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